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Booking Terms & Conditions

Participation Statement & Assumption of Risk

We strive to create a positive experience for everyone and take steps to ensure that your time with us is as safe and enjoyable as possible. However, kayaking is not risk free. Kayaking is an adventurous activity, and like all other adventurous activities, it is based on the pursuit of excitement and satisfaction, which is achieved by taking on a controlled exposure to risk. The same elements that contribute to the unique character and fun of adventure sports, such as the physical challenge and risk factor, also cause a higher than normal exposure to potential dangers. We wish to inform you that kayaking is physically exerting, and takes place in an environment that is potentially hazardous to the health and wellbeing of participants. In such an environment, severe accidents can happen without any contributing negligence from Paddle365 or its staff, and by agreeing to this participation statement, you should understand that Paddle365 and its associates will not be made liable for any loss, damage, injury, or loss of life that has come about through participation in risk-based adventure sport. 

Participation in the sport of kayaking necessitates an assumption of risk from the individual. Finally, these activities are based on challenge by choice. Participants will be presented with challenges over the course of a river kayaking session. It is their choice as to whether to take them up. Should you wish for additional protection, you should consider taking out your own insurance for personal injury and third party liability.

Terms and conditions

All clients must have read and understood the Participation Statement above. Participants must follow all instructions given to you by staff. Instructions will always be given for a reason, such as to aid your enjoyment or to promote your safety. Failure to listen to instructions can result in expulsion from an activity. Your instructor reserves the right to expel a client or cancel a session at any time if they suspect the session is becoming or has the potential to become unsafe. Reasons for this include, but are not limited to: Unruly behaviour or suspected alcohol or substance abuse; or if the medical, psychological or physical condition of a client is considered by the instructor to make their participation in the chosen activity unsafe. Where possible an alternative activity/solution will be offered to solve the problem if it is reasonable to do so. Please report any suspected injury or negative experience to your instructor at the earliest convenience, ideally before you depart after an activity. This is so that we can record it and continue to work towards making all activities as safe and enjoyable as possible.


Disclosure of medical conditions and additional needs: 

We would like to be as accessible an outfitter as possible, and will always do our very best to accommodate to the physical or medical disadvantages of a participant, but we have to know these first! Any medical conditions or injuries must be reported at the time of booking, and any changes to these between booking and the activity should be declared before the start of the activity. These conditions include (but are not limited to) heart conditions, breathing issues, joint problems, vision issues, allergies, asthma, spine/back pain, dizziness and any pre-existing or recent injuries/conditions. People with disabilities are very welcome on our trips, but should declare their disability at the time of booking, so that if necessary, we can engage in a discussion on any additional preparations that might be required.


Responsibility for possessions and equipment provided:

During your activity, you remain responsible for your own personal possessions. Any jewellery or valuables should ideally be left behind. Any vehicles should be parked sensibly and securely. You also will have a responsibility to look after the equipment you are provided with for your activity. Should any damages or losses occur due to a participant’s lack of care or deliberate action, we may seek to recover costs from either yourself or your group.


Cancellation or Alteration by Paddle365:

In the business of outdoor activity provision instructors make continuous risk assessments to maintain the quality and safety of sessions. Because of the changeable nature of the outdoor environment, bookings can be subject to cancellation or alteration if the conditions on the day dictate. The outdoor activity venue and plan for your river trip is chosen and advertised as an ideal. If however, weather or water conditions at this venue are deemed unsafe or inappropriate on the day by the instructor, an alternative venue that fits with the spirit of the booking may be chosen on the day of the activity, or if one cannot be found the trip may be cancelled. Your Paddle365 Instructor is the only one who can decide this for your trip. If a trip is cancelled by us due to unsuitable conditions on the day, or other unforeseen circumstances, we will discuss potential options as to how we can fulfil our commitment to you, either by rescheduling your trip or offering a refund if an alternative arrangement cannot be found.


Cancellation or Alteration by the Customer:

It may be that a client needs to cancel their booking. They must make Paddle365

aware of this as soon as possible so that alternative arrangement can be made. A client will confirm their booking by making a specified non-refundable deposit. When a client

cancels a booking the following time rules will apply regarding any rights to refund, reschedule or payment of unresolved fees. 

8+ weeks before the activity: Your deposit may be transferred to another course with Paddle365, but may not be refunded. Any additional course fees paid may be refunded.

4-8 weeks before activity: Your deposit is committed to this course and may not be applied elsewhere. Any additional course fees paid may be transferred to another course, and a cancellation refund of up to 50% may be obtained. 

10 days - 4 weeks before the activity:  Rescheduling will incur an admin fee to the value of 50% of the full course, inclusive of deposit value. Cancellation will incur a charge of 75% of the course fee. 

Less than 10 days before the activity: The whole cost for the activity will be charged for

cancellation or attempt to reschedule. 

If you wish to discuss these cancellation terms, please do so ahead of booking.

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